Ordering with us is a breeze! Just pop your desired goodies into your cart and head to checkout. Enter your shipping and payment info, and voilà, you're done! You'll get a confirmation email faster than you can say "shopping spree." If it doesn't show up in 5 minutes, give your spam folder a peek. Double-check your email address to make sure we can reach you. Happy shopping!

Once your order ships, we’ll send you an email with all the tracking info you need. You'll get a tracking number and a handy link to watch your package’s journey. You can also track your order on our website by visiting the Track Order page. Happy tracking!

Need to change or cancel your order? Contact us ASAP! There's a short window right after you place your order before it heads to our warehouse. We'll do our best to catch it in time!

In the U.S., addresses are written from the most specific details to the broadest. Here’s the lowdown:

• Recipient's first and last name
• Street number and name (address line 1)
• Apartment or unit number (address line 2)
• City, state, and zip code (all on one line with a comma between the city and state)
• Country

Example:
Monica Geller
495 Grove St
Apt 20
New York, NY 10014
USA

We accept all major credit cards, plus PayPal, Apple Pay, Google Pay, and more! Your payment options are as flexible as a gymnast!

Oops! Didn't get an order confirmation email? That probably means your order didn't quite make it through. Before you panic, check your SPAM folder; it might be hiding there. If you still don't find it, you might notice a temporary hold on your bank statement. No worries, this little hiccup will sort itself out and disappear in 1-3 business days, depending on your bank.

If your order didn’t quite make it through, you might spot a temporary hold or pre-authorization on your bank statement. We know it can be a bit worrisome, but rest assured, this hold will magically vanish within 1-3 business days, thanks to your financial institution’s wizardry.

Seeing multiple charges on your bank statement from a few failed payment attempts? Don't worry; those are just temporary holds or pre-authorizations. We get that it can be a bit alarming, but rest easy! These holds will vanish within 1-3 business days, depending on your bank's magic touch.

All our products ship straight from our USA warehouse. We hustle to get your order out the door ASAP, but we ask for a little patience—1-2 business days to process and ship your goodies. Just a heads up, though: sometimes shipping delays can happen.

Please refer to our Shipping Policy at https://aifashionmart.com/policies/shipping-policy for details.

According to our Shipping Policy at https://aifashionmart.com/policies/shipping-policy, it may take up to 2 business days to process and ship your order. Our business days and hours are Monday-Friday, 8 AM to 5 PM Pacific Time (excluding Saturdays, Sundays, and Holidays). Sometimes, shipping delays can happen. Once your order ships, you'll get an email with a tracking number. Remember, the shipping time shown at checkout is just an estimate for delivery after your package leaves our warehouse.

We've got you covered with USPS Ground Advantage, USPS Priority Mail, and UPS Ground shipping options!

At the moment, we only ship within the United States (US). Sorry, international friends!

Make sure your address on your AI Fashion Mart account is up-to-date! Just click on your account, and you'll be able to correct any mistakes or delete old addresses. Remember, we aren't responsible for orders sent to the wrong address you've provided. Once your order is fulfilled and shipped, we can't change the address.

Sometimes, we love to surprise you with a free shipping promotion! It can pop up with or without a heads-up and might end just as spontaneously. Eligible orders will ship via USPS or UPS, but this treat is only available for the 48 contiguous states and Washington, DC. Sorry, friends in Alaska, Hawaii, and other non-contiguous states and territories – this one's not for you. Here's the full list of excluded areas: Alaska (AK), American Samoa (AS), Federated States of Micronesia (FM), Guam (GU), Hawaii (HI), Marshall Islands (MH), Northern Mariana Islands (MP), Palau (PW), Puerto Rico (PR), US Virgin Islands (VI), Armed Forces Americas (AA), Armed Forces Europe (AE), and Armed Forces Pacific (AP).

We’ve got a 30-day return policy, giving you 30 days from delivery to send your item back. To qualify, make sure your item is in the same condition as when you received it: unworn, unwashed, with original tags attached, and in its original packaging. We’re not responsible for return packages that get lost or stolen in transit, so hang on to your proof of postage and/or return tracking number. Once we receive your return, we’ll process it within 1-2 business days. For all the details, check out our Return/Refund Policy at https://aifashionmart.com/policies/refund-policy.

Need help? Reach out to our friendly customer support team through our Contact Us page!

Your refund should make its way back to your original form of payment within 1-5 business days, depending on your financial institution’s speed.