Frequently Asked Questions

Add the items you want to your cart and go to checkout. Enter your shipping and payment details, then place your order. You'll get a confirmation email within a few minutes. If you don't see it, check your spam folder and make sure the email address you entered is correct.

Once your order ships, we'll email you a tracking number and a link to follow your package. You can also check your order status anytime by signing in to your account with the email you used at checkout. We'll email you a code, so no password is needed. Can't find the shipping email? Check your spam folder, or contact us and we'll look it up for you.

Need to change or cancel your order? Contact us ASAP! There's a short window right after you place your order before it heads to our warehouse. We'll do our best to catch it in time!

In the U.S., addresses are written from the most specific details to the broadest. Here's the order:

• Recipient's first and last name
• Street number and name (address line 1)
• Apartment or unit number (address line 2)
• City, state, and zip code (all on one line with a comma between the city and state)
• Country

Example (format only, not our address):
John Smith
1234 Main St
Apt 5
Los Angeles, CA 90012
USA

We accept all major credit cards, plus PayPal, Apple Pay, Google Pay and more. You'll see every option available to you at checkout.

Confirmation emails usually arrive within a few minutes, so first check your spam or junk folder. If it isn't there, sign in to your account with the email you used at checkout to see if your order is listed. If it isn't, the order didn't go through, and any amount on your bank statement is a temporary hold that your bank will release within 1–3 business days. Not sure? Contact us and we'll check for you.

If your order didn't go through, you may see a temporary hold (a pre-authorization) on your bank statement. It isn't a charge. Your bank releases it automatically, usually within 1–3 business days.

If a payment failed a few times before going through, each attempt can leave a temporary hold on your bank statement. You're only charged for orders that were actually placed. Your bank releases the other holds automatically, usually within 1–3 business days. If a hold is still there after that, contact us with your order number.

Both brands run true to size, so order your usual size. Each product page has a size chart with measurements. For the best fit, compare it to a shirt you already own that fits the way you like.

Shaka Wear's 7.5 oz Max Heavyweight tee is the thickest tee we carry. The classic Pro Club heavyweight tee is 6.5 oz, and the Shaka Wear Active tee is 6.0 oz. All three fit true to size, so order your usual size.

Yes. Most Pro Club and Shaka Wear styles come in S to 5XL, and the Pro Club heavyweight tees also come in tall sizes from LT to 5XLT.

Yes. AI Fashion Mart is an authorized retailer of Pro Club, and our Shaka Wear, FB County and Levi's products are 100% genuine.

All orders ship from our Los Angeles warehouse within 1 business day (not counting weekends and holidays). Carrier delays can occasionally happen. For full details, see our Shipping Policy.

Orders ship within 1 business day, not counting weekends and holidays. Orders placed on a weekend or holiday start processing the next business day. Once your order ships, you'll get an email with a tracking number. The delivery time shown at checkout starts once your package leaves our warehouse, and carrier delays can occasionally happen.

Orders ship within 1 business day, not counting weekends and holidays. Standard shipping usually takes 3–5 business days after your order ships.

We ship with USPS Ground Advantage, USPS Priority Mail and UPS Ground. You'll see the options for your address at checkout.

At the moment, we only ship within the United States.

Contact us right away at hello@aifashionmart.com. We ship within 1 business day, so the sooner we hear from you, the better the chance we can fix the address before your order ships. Once an order has shipped, we can't change the address, and we can't be responsible for orders sent to an incorrect address entered at checkout. Please double-check your shipping address before placing your order.

Yes! Orders of $50 or more ship free via USPS or UPS within the 48 contiguous states and Washington, D.C. Free shipping doesn't apply to Alaska, Hawaii, U.S. territories or APO/FPO/DPO addresses.

We offer a 30-day return policy, so you have 30 days from delivery to send an item back. Items must be unworn, unwashed, with original tags attached, and in the original packaging. To start a return, email us at hello@aifashionmart.com and we'll send you instructions. Returns sent without approval can't be accepted. Return shipping is paid by the customer, unless your item arrived damaged, defective, or incorrect; then we cover it (please let us know within 14 days of delivery). Once we receive your return, we process it within 1–2 business days. For full details, see our Refund Policy.

We don't do direct exchanges. To get a different size or color, return the original item under our 30-day return policy and place a new order for the one you want. Items can sell out, so we recommend placing your new order right away. Return shipping is paid by the customer, unless your item arrived damaged, defective or incorrect.

Email us at hello@aifashionmart.com or reach us through our Contact Us page. We're available Monday to Friday, 8 AM to 5 PM Pacific Time.

Once your refund is processed, it goes back to your original payment method. It usually shows up within 1–5 business days, depending on your bank.

We're an online store based in Los Angeles, California. Every order ships from Los Angeles, and we ship to all 50 states.